Customer Service Excellence - JAM Training Services

JAM Training has developed a range of tailored courses focusing on Event Safety, Sustainability, Environmental and Guest Experience.

Our one and two-day programs, accredited by JAM Training, deliver comprehensive insights and knowledge to learners. The courses are delivered by the JAM trainers who are subject mater experts in their field.

Upon successful completion of the course, learners will be issued with a JAM Training Certificate of Achievement, a tangible recognition of their commitment and proficiency.

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// Customer Service Excellence

Overview

The “Customer Service Excellence” course is designed to enhance participants’ skills and knowledge in delivering outstanding customer service. Focused on developing a customer-centric mindset, this course explores the principles and strategies that contribute to creating exceptional customer experiences. Participants will gain insights into effective communication, problem-solving, and relationship-building techniques to excel in various customer service scenarios.

Course Outline

• Introduction to Customer Service Excellence
• Understanding Customer Expectations
• Effective Communication Skills
• Problem-Solving and Conflict Resolution
• Building Customer Relationships
• Service Recovery and Turning Challenges into Opportunities
• Cultural Competence in Customer Service
• Utilizing Technology in Customer Service
• Team Collaboration for Customer Excellence
• Continuous Improvement and Feedback